Inside Sales Representative / Customer Service

Inside Sales Representative

Advanced Composites, Inc. (ACI) is seeking an outgoing Inside Sales Representative to grow with our company. This is a full-time, in house position, working onsite Monday through Friday 8:00 am to 5:00 pm. At ACI we have 90 full-time employees working together to manufacture composites products for aerospace, military, prosthetic, industrial, and recreational markets. In the recreational market we supply top-quality outdoor gear to people all over the world. As a member of our sales team, your primary responsibilities will be with ACI’s outdoor brands, Wound Up Composites (cycling) and Cataract Oars (rafting and fishing), managing dealer accounts and online sales.

Responsibilities

Build mutually beneficial, collaborative, long-term business partnerships with dealers and customers.
Act as the primary contact for ACI product inquiries, purchases, and other customer requests both by email and phone for Cataract Oars, Wound Up Composites, ACI Pin Rings, and other items as they are developed and released for sale.
Understand and effectively communicate accurate information about ACI’s programs, products, and services to customers by both phone and email.
Handle warranty issues for ACI product lines by issuing return authorization numbers, coordinating returned product inspection, and completing all required paperwork associated with returns.
Communicate all known customer or product issues to ACI sales team to continually improve product and customer satisfaction.
Input sales orders, price changes, and pricing tier adjustments for products and dealers as needed.
Generate SKUs and Barcodes for all necessary product items.
Perform, track, and report monthly sales for ACI products.
Act as the expediter for shipping ACI products as needed.
Attend product trade shows and events to promote ACI products and work to expand dealer network.

Qualifications

You may be right for the job if you:

Are an outgoing skilled communicator in both written and verbal form.
Have 3-5 years of experience in customer service (in-person, telephone, and/or electronic), account management, and/or inside sales with a proven track record of excellence.
Can multitask and manage time in a fast-paced work environment.
Are familiar with QuickBooks and have a working knowledge of excel.
Want to grow with a fun and active company.
Love the outdoors and especially enjoy cycling and/or water sports (huge plus).

Additional Information:

Benefits of working at Advanced Composites, Inc. include: Competitive Health Plan, 2 Different Dental Plan Options, Vision insurance, Paid Time Off, Catered Luncheons, Excellent 401K Match and Profit Sharing Opportunity, Bonus Reward Programs, Summer and Christmas Parties, Onsite Free Gym Access, Charitable Events, and more! Advanced Composites, Inc. is an Equal Opportunity Employer.

Advanced Composites, Inc. is an Equal Opportunity Employer.

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Maintenance and production related employees need to be able to physically and safely lift 50 pounds of weight from ground level to shoulder height. Individuals with back problems or other lifting difficulties may not be able to meet this work requirement. Are you able to meet this work requirement? *

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This is a drug and alcohol-free workplace. All applicants are subject to drug-screening. This facility is also smoke and tobacco free. Use of any smoke or tobacco products such as cigars, pipes, cigarettes or chewing tobacco or any electronic oral device that provides a vapor of nicotine or other substance; and which simulates smoking through its use or through inhalation of the device is prohibited upon hire and through continued employment. I certify that the facts contained in this application are true and complete to the best of my knowledge and understand that, if employed, falsified statements on this application shall be grounds for dismissal. ACI adheres to a strict standard of workplace honesty, integrity, and ethical behavior. Upon commencing employment, all employees must understand and acknowledge ACI’s written Fraud and Falsification Policy. This position requires access to technical data and technology that is subject to the U.S. International Traffic in Arms Regulations, 22 C.F.R Parts 1230-130 (“ITAR”) and the U.S. Export Administration Regulations, 15 CFR Parts 730-779 (“EAR”). Employment is contingent on verifying the applicant’s authorization to access technical data and technology under the ITAR and the EAR or obtaining any necessary license to authorize the applicant’s access to the technical data and technology. Accordingly, the applicant will be required to provide additional information solely to determine whether the applicant is authorized to access technical data and technology under the ITAR and the EAR or whether a license is necessary to authorize the applicant’s access. Advanced Composites, Inc.’s compliance team will review the additional information to ensure compliance with federal law, may choose not to apply for a license for an applicant, and may decline employment solely on the basis that a license is required to authorize the applicant’s access to the technical data and technology. I authorize investigation of all statements contained herein. I authorize the employers and references listed herein to give you any and all information concerning my previous employment and any pertinent information they may have, and release all parties from all liability for any damage that may result from furnishing same to you. Advanced Composites, Inc., is an “at-will” employer. I understand and agree that, if hired, my employment is for no definite period and may be terminated at any time without prior notice and without cause. I understand that upon being accepted for a position I am subject to a background check. *

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Inside Sales Representative / Customer Service

Inside Sales Representative

ACI Location

Head Office

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